Acquisition of CourrierPRO: 1 year later
Review of improvements since its acquisition and future projects
On June 1, 2017, Diffusion Integrated Solutions announced the acquisition of Logimpact. The latter was then developer of CourrierPRO transport and logistics software. On the one hand, the former owner of the company, Alain Lavoie, was looking for dynamic entrepreneurs who wanted to take over his business.
On the other hand, the objective of Louis-Philippe Poulin, owner of Diffusion Integrated Solutions was to continue its expansion, consolidate its client base and increase its presence in the field of transport and logistics. Twelve months later, ProgressionLIVE developers can say mission successful, while many improvements have been made to the solution.
A new dedicated employee
One of the improvements has been to dedicate a human resource to CourrierPRO to ensure Mr.Lavoie’s transition. Thus, in mid-March, the ProgressionLIVE team named their former Technical Support Manager, Cédric Sozzani, as Project Manager CourrierPRO. In fact, since March 19, Cédric is in charge of new installations, installation of updates and software change requests.
New warehouse management module
Recently, we deployed a new module for CourrierPRO: the Warehousing module. As a CourrierPRO user, this module allows you, among other things, to rent space in your warehouse, manage inventory and make deliveries for your customers.
So you can send and receive inventory from your customers and charge for the space in your warehouse. In addition, it allows you to rent space in your warehouse, manage inventory and make deliveries for your customers. So you can send and receive inventory from your customers and charge for the space in your warehouse.
10 new customers and 6 software updates
During the past year, we have obtained nearly ten (10) new customers of our solution CourrierPRO, from the fields of transport and logistics. With its additional customers, CourrierPRO currently has more than 50 clients, most of whom are based in Quebec. In addition, we have made six (6) updates to our software during the same period.
Extension of technical support opening hours
As a result of increased customer and product improvements, we have extended the hours of support for CourrierPRO. These are now in line with ProgressionLIVE, Monday to Friday, 7 am to 7 pm (EST). Our technical support agents are available by phone at 1-866-670-0516, by email at email@example.com and by online chat on our website.
Upcoming software improvements
Finally, in this wave of improvements, we are now turning to the second year of CourrierPRO in the ProgressionLIVE family. Indeed, we have several projects in mind and some of them are already being programmed. To that end, we recently convened a few clients for a focus group to discuss what improvements they would like to have in our solution.
Among these, there is a module for optimizing routes, timesheets, tracking packages, rescheduling deliveries and redesigning the client web platform. In short, the development of CourrierPRO is far from complete and we intend to evolve our solution for years to come.
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